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Order Info

How much does a personalized Santa letter cost?

Each letter is only $8.99.  We also provide FREE SHIPPING on all letters until 14th of Dec.!

What does a Santa letter include?

The Santa letter includes an authentic postmark from the North Pole, a personalized message from Santa with the recipient’s personalized details, and free shipping within the US.  If you are located outside of the US a small fee of shipment applies.  You will receive an email regarding the fee after your purchase is made asking if you agree of such charges.  The letter is then sealed with an authentic Santa embossed gold seal.

What are the shipping rates?

Our shipping is free within the US for all letters.  Gifts include fees to send via USPS mail.  You may choose which service you would prefer during checkout.  After December 15th we strongly advise not using first class mail because we cannot guarantee it will arrive in time before Christmas.
When using USPS priority mail, each additional address other than the 1st mailing address will be charged additionally after order is placed.  Our shopping cart does not have the capability of adding additional charges to additional mailing address, therefore the additional charges will be charged to your credit card after your purchase is made.

Can I order Santa letters from outside of the U.S.?

We ship to the United States and worldwide.  The free shipping of the letters is only offered for US residents.

When will the order be mailed?

All letters will start to be shipped starting after Thanksgiving on through to mid-December. We will insure that your letter will arrive in time for Christmas.  All orders will take 2-3 days to process.

When is the last possible day to order the letter in time?

The last cutoff day is December 17 but please try to order prior to this date to insure timely delivery.  The cutoff date for North Pole postmark is December 10th.  Any letter ordered after this date will be mailed with no postmark.

What forms of payment do you accept?

All orders can be made using a credit card online.  We accept all major credit cards and PayPal.

Are your letters postmarked from the North Pole?

Yes!  The cutoff date for North Pole postmark is December 10th.  Any letter ordered after this date will be mailed with no postmark.

Is shopping on ezsantaletters.com safe?

All transactions are done using a 256 bit secured and encrypted server using SSL certification.

How old does my child have to be to receive a ezsantaletters.com letter?

Your child can be any age. Many of our letters can be used for adults and children alike.

Can I request to have more information added into my personalized letter from Santa?

You can feel free to customize your letter in any way you like on the “edit letter” page.

Can I see a sample Santa letter?

Sure!  Our letters can be viewed on each product page by clicking on the image of the letter itself.  This will blow it up for your viewing and samples to add to your letter.

Who can I contact if my question is not in the FAQs?

Email us at info@ezsantaletters.com .

Return Policy?

All sales are final, all items on www.ezsantaletters.com cannot be returned due to personalization of each item.

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